1. Introduction
Welcome to Rose World Express. By accessing and using our website (roseworldexpress.com), you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all visitors, customers, and business partners. If you do not agree with any part of these terms, please do not use our website or services.
2. Scope of Services
Rose World Express operates both as an import & export service provider and as a retail/wholesale distributor in Africa. Our services include:
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Providing a catalog of products sourced from Turkey.
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Assisting with logistics and delivery to African ports (e.g., Douala, Lagos, Abidjan, Dakar).
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Retail and wholesale sales through our local shop in Cameroon.
3. Use of Website
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The website is intended for lawful use only.
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All product descriptions, images, and details are provided for informational purposes. While we strive for accuracy, Rose World Express does not guarantee that product details or prices will be free from error.
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Unauthorized use of this site, including attempts to hack, misuse data, or replicate content, is strictly prohibited.
4. Orders and Payments
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Orders can be placed via our online catalog or directly through WhatsApp contact.
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All prices are subject to change without prior notice due to market fluctuations.
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Payments must be made using the methods specified by Rose World Express (bank transfer, secure payments, or approved local methods).
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We reserve the right to cancel or refuse any order in case of incorrect pricing, payment issues, or suspected fraudulent activity.
5. Shipping and Delivery
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For international orders, delivery terms follow international Incoterms (FOB, CIF, EXW) as agreed with the buyer.
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Shipping times may vary depending on product availability, customs processes, and external logistics factors.
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Rose World Express is not liable for delays caused by customs, port congestion, or force majeure events.
6. Returns and Refunds
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Retail customers may return eligible products within a specified time (see our Return & Refund Policy).
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For wholesale or import orders, all claims regarding product defects or damages must be reported immediately upon delivery.
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Certain products (personal care, food items, customized goods) are non-returnable.
7. Limitation of Liability
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Rose World Express shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.
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Our liability is limited to the value of the goods purchased directly from Rose World Express.
8. Intellectual Property
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All logos, content, product images, and materials on this website are the intellectual property of Rose World Express and may not be copied, reproduced, or distributed without prior written consent.
9. Privacy & Data Protection
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By using our website or placing an order, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.
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We commit to protecting customer data and complying with applicable privacy laws.
10. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Cameroon (for retail operations) and Turkey (for export transactions). Any disputes shall be subject to the exclusive jurisdiction of the competent courts.
11. Changes to Terms
Rose World Express reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated version will be posted on this page, and continued use of our services constitutes acceptance of those changes.
