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Privacy Policy

Privacy Policy

1. Introduction

At Rose World Express, we value the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (roseworldexpress.com), contact us via WhatsApp, or make purchases through our retail and import services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing and shipping details.

  • Order Information: products purchased, payment details, delivery addresses.

  • Communication Data: messages sent via WhatsApp, email, or website forms.

  • Technical Data: IP address, browser type, cookies, and browsing behavior on our website.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process and deliver your orders.

  • To communicate with you regarding products, quotations, and shipping.

  • To improve our website and customer experience.

  • To comply with legal requirements and prevent fraudulent activity.

  • To send promotional offers, newsletters, or updates (only if you consent).

4. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share information in the following cases:

  • With logistics and shipping partners to ensure delivery.

  • With payment service providers to process secure transactions.

  • With legal authorities if required by law.

5. Cookies Policy

Our website uses cookies to:

  • Improve site performance.

  • Track visitor behavior for analytics.

  • Remember your preferences (e.g., language selection).
    You can disable cookies through your browser settings, but some features of the site may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no online transmission can be 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Depending on your location, you may have the following rights:

  • To request access to your personal data.

  • To request corrections or updates to your information.

  • To request deletion of your data, subject to legal and contractual obligations.

  • To opt out of receiving promotional communications at any time.

9. International Data Transfers

As Rose World Express operates between Turkey and Africa, your data may be transferred across borders. We take necessary steps to ensure your information is protected under applicable data protection laws.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

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